Send an order

Goal

Send confirmed order to preparation stations.

Before you begin

Permission

Your PIN needs access to this location. Confirm requested items and service timing first.

1. Open order and review every line.
2. Select Send once.
3. Wait for Sent to kitchen.
4. Confirm no line on the check still shows unfired.

Expected result

Kitchen display or configured production destination receives order once.

Recovery

Do not repeatedly select Send. Check order state and kitchen display first.

• Send failed, or another error message after Send: the station loads the current check. A line that shows unfired did not reach the kitchen. Look at the kitchen display too. If the kitchen did not get the ticket and lines still show unfired, select Send one more time. If the check was removed, the station shows This check no longer exists. and returns to Open checks. If Check updated elsewhere shows, follow the next item.
• Check updated elsewhere: select Reload check. Review the check, then select Send only for lines that still show unfired.
• Offline: the station queues the send and shows Sent to kitchen. Kitchen displays on the local network do not show the ticket on a station card. They show it at the bottom of the screen, under the heading LAN tickets (offline, n), where n is the number of tickets. Tell the kitchen about the order by voice. Do not send again when the connection comes back.

Contact support if sent state and kitchen receipt disagree.