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ButterchopButterchop Support

Payment outcome uncertain

Goal

Section titled “Goal”

Avoid duplicate charge when payment result is unclear.

Before you begin

Section titled “Before you begin”
  1. Keep order open.
  2. Check order tender state and payment-device result.
  3. Ask authorized manager to use reconciliation flow.
  4. Record order ID only; never copy card or guest data.
  5. Retry only after system gives definitive failed/voided outcome.

Expected result

Section titled “Expected result”

One confirmed payment or one confirmed failure is attached to order.

Recovery

Section titled “Recovery”

Do not close, reopen, refund, or recreate payment speculatively.

Contact support with order ID and observed status.